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We are committed to providing the highest level of service for anyone who may have contact with the University and to maintain good relations with the local community.

All complaints are taken in earnest and there are procedures in place to deal with them. We aim to create an environment where concerns can be raised without fear of repercussions, ensuring privacy and confidentiality are upheld.

You should tell us about your concerns as soon as you can. You can complain about our service to any member of staff who can support with resolving your complaint at the frontline and provide you with an outcome within five days.

If you are not satisfied with the outcome, or the matter you are complaining about is more complex, then we will investigate the complaint as a Stage 2 Investigation, aiming to provide you with an outcome within twenty working days.

We are committed to making our service easy to use, if we can provide any reasonable adjustments to help you access and use our services, please let us know. If you need any of our information in another language or format, such as large font or Braille, email complaints@rgu.ac.uk, telephone 01224 262195, or ask any member of staff.